Motor Industry Update

In our Motor Industry updates, the Deloitte Motor Industry Services team analyses the trends, pressure points and opportunities affecting the motor industry today and explores how they will impact you.

From the big issues, such as the currents in the global economy, down to the fine detail, such as how the latest technology could impact your parts business, we give you the insights which will help you take advantage of the opportunities in the industry today.

Simply click on an article below.

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Australian government introduces new legislation to encourage EV adoption

Lee Peters | 5 August 2022

On 27 July the Government introduced legislation1 to exempt from fringe benefits tax, the use, or availability for use of certain cars that are zero or low emissions vehicles. On 18 July the Minister for Home Affairs made a Notice of Intention to Propose Customs Tariff Alterations (No. 6) 2022 to advise that the Government would be reducing the rate of customs duty to zero, for certain electric vehicles. Both of these measures are key platforms that the Labor party took to the 2022 Federal Election to promote electric vehicle adoption. 1. Treasury Laws Amendment (Electric Car Discount) Bill 2022
The benefits of investing in staff training

Lee Peters | 8 July 2022

For many businesses across the automotive eco-system, the race to find talent has never been tougher. While many industries across Australia are left reeling from the ongoing impacts of the COVID-19 pandemic, international border closures and supply shortages, there’s another factor keeping leaders awake at night – a lack of people available for the job today.
3 Tips to Help Improve your Dealership’s Customer Lifecycle Management (CLM)

Lee Peters | 26 April 2022

Depending on your industry and market, the cost of acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing customer.
How a 4-day, 10 Hour Work Week Could Help Transform Your Service Department

Lee Peters | 13 December 2021

The old adage that ‘time is money’ is as pertinent to a dealership’s service department, as it is any business in Australia. An optimised service department can be a key driver of dealership profitability, but we frequently see it being a dealer’s most underperforming department. Often this can be due to the ever-challenging task of efficiently allocating time in the workshop.
3 Tips to Leverage the Power of Social Media Marketing

Lee Peters | 22 November 2021

The rapid rise of social media over the past decade has caused businesses in all industries to feel like they have had to hit the reset button on their approach to marketing and advertising.
Electric Vehicles – 3 Key Factors That Will Determine Growth

Oliver Jones | 5 October 2021

The impending electric vehicle (EV) boom has been well documented in recent years - many studies have predicted that petrol and diesel powered vehicles will be consigned to the dust-bin of history before we know it. While there is no doubting the surge in popularity of EV’s across the world, the COVID-19 pandemic has put the brakes on any ground-breaking predictions, as consumers sought the familiarity and reliability of ICE vehicles.
3 Practical & Actionable Tips to Boost your Dealership’s Customer Experience

Oliver Jones | 7 September 2021

One of the biggest traps a dealership can fall into when it comes to CX is to focus too narrowly on CSI metrics. While valuable, CSI scores can lure dealers into a false sense of security, as more often than not they are provided by happy customers riding the wave of euphoria that comes with buying a new car.
Diversity in Automotive - Key Findings from Deloitte's Women at the Wheel Study

Oliver Jones | 10 August 2021

The automotive industry globally has experienced rapid change and progression over the past decade. This rate of disruption is showing no signs of slowing down amid the backdrop of factors such as COVID-19, global trade tensions and rising demand for electric vehicles. In the face of this challenging operating environment, we are likely to see an increased focus on driving efficiency gains and cost base restructuring. While this will help, OEMs and dealers all over the world are missing out on one of the greatest sources of competitive advantage available to them – diversity in the workforce.
Building an Elite Used Vehicle Department

Oliver Jones | 13 July 2021

A well-run, vibrant Used Vehicle (UV) department can form the backbone of a dealership’s entire operation. The UV department of 2021 is a far cry from the traditional model and is becoming more scientific and complex by the day. Below are three actionable steps across the whole UV sales journey that will help to improve the customer purchase experience, help boost sales and go a long way to improving dealership profitability.
Navigating today’s change, shaping tomorrow’s future

Lee Peters | 14 April 2020

This article was featured in Automotive Dealer - March/April 2020 - Issue 30, Written by Lee Peters, Deloitte Motor Industry Services. “The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown” (H. P. Lovecraft) … and this is where we are in the automotive industry, here in Australia, and all around the world. Change, and having to navigate the unknown, is not only inevitable… but it is now upon us.